Readme for Zone Labs security software

5.0.590.015 May 24, 2004

Dear Customer:

Thank you for choosing Zone Labs security software, the easy-to-use Internet security product that detects and controls both inbound and outbound Internet traffic, protecting you from known and unknown threats.

For recent updates to this readme, visit http://www.zonelabs.com/readme-v5.

This readme covers the following versions of Zone Labs security software products:

Table of Contents

How to get help

To get immediate help, click the Help button in the top right corner of the interface. You'll get help that's specific to the panel that was open when you clicked the Help button. You can click the "More Info" button in the an alert box to send the alert to our AlertAdvisor Web site and receive advice from the experts at Zone Labs.

System requirements

How to report problems

To report problems with Zone Labs security software, visit http://www.zonelabs.com/store/content/support/support.jsp to submit an incident report.

Installation/uninstallation

To upgrade from a previous version of ZoneAlarm, ZoneAlarm Plus, or ZoneAlarm Pro, you can run the installer without uninstalling the previous version. The installer will ask you whether you want to perform a clean installation (which will remove your firewall, program control, and other security settings, and return them to Zone Labs defaults) or an upgrade installation (which will preserve your settings). Performing a clean install is recommended if you have been experiencing any problems.

CAUTION: You must re-start your computer after performing either a clean or upgrade installation over an existing Zone Labs product.

To install on a Windows 2000 or XP machine, you will need administrator privileges. The installer logs the changes made to your system to a file named INSTALL.LOG in the installation directory (by default, C:\program files\zone labs\zonealarm). In ZoneAlarm Pro version 3.7 and above, running the uninstaller removes all ZoneAlarm Pro files, including security settings.

Known issues

Upgrade/compatibility
  1. Mobile code settings not preserved during upgrade - When upgrading from ZoneAlarm Pro 3.0 or 3.1 to ZoneAlarm Pro 3.7, Mobile code settings (Block scripts, Block embedded objects, and Block MIME-type integrated objects) are sometimes not preserved. After upgrading, go to the Mobile Code tab to check your settings. [8385]

  2. Log control settings not preserved on upgrade from 2.6 - When upgrading from ZoneAlarm Pro 2.6 to ZoneAlarm Pro 3.7, log control settings are returned to defaults. [8689]

  3. Mailsafe doesn't support older versions of Outlook Express - If you want to use MailSafe with Outlook Express, make sure you are running version 5.00.2919.6700 or higher. [9219]

  4. Running Zone Labs security software simultaneously with other firewall software may cause conflicts - We recommend that you not run other PC firewall products (such as PC-Cillian, Kerio, Sygate) simultaneously with Zone Labs security software. [12641] , [17734]

  5. Certain versions of McAfee antivirus software are incompatible with ZoneAlarm with Antivirus and ZoneAlarm Security Suite. If you are using a version of McAfee that uses Layered Service Provider (LSP) technology you will not be able to turn on the Zone Labs antivirus feature. [18034]

  6. Using ZoneAlarm Security Suite along with DiamondCS Process Guard program can cause your computer to hang. To avoid this, disable Disable DiamondCS Process Guard when ZoneAlarm Security Suite is running. [19591]

  7. The virus monitoring feature may falsely report that PC-Cillin 2002 virus definitions are out of date and that auto-update may not be working. [18839]

MailSafe/IM Security
  1. E-mail attachments with a .vcf extension with ".com" in file name are not quarantined - Zone Labs security software incorrectly quarantines .vcf files if the filename also contains ".com". For example, a .vcf file named smith.com.vcf would be renamed to smith.z16.vcf. [16046]

  2. ZoneAlarm Security Suite users with Spam Blocker set to Off for ICQ, may not receive messages from users who are not in their contact list. [19197]

Privacy
  1. Web Filtering and Privacy protection may prevent some images from displaying correctly. On rare occasions, some Web page images may not disply correctly when both Web Filtering and Privacy Protection are enabled.

  2. Privacy Protection affects banners in uploaded Web pages - If you use Microsoft Front Page or a similar program to upload Web pages to a Web site while Privacy Protection is enabled, you may find that banners in those pages do not display properly. To avoid this, turn off Privacy Protection before uploading Web pages. [8922]

  3. Other privacy protection programs should not be used with ZoneAlarm Pro - Other applications that contain privacy protection features (for example, AdSubract) may interfere with ZoneAlarm Pro's privacy features. To avoid this, do not run other privacy applications simultaneously with ZoneAlarm Pro. [9203]

  4. "Page cannot be displayed" error when first opening browser with Ad Blocking on High - Users occasionally receive a "Page cannot be displayed" error the first time they open a browswer after deleting temporary Internet files with Ad blocking set to High. If this occurs, click the browser's Refresh button. [9354]

  5. IE/MSN Cookies to keep sometimes not displayed - After running Cache Cleaner with "Clean locked index.dat files" and "Clean IE/MSN Cookies" selected, cookies used are not displayed under "IE/MSN cookies to keep." To correct this, restart your computer. [11613]

  6. MSN Explorer auto-complete data not removed by Cache Cleaner - Running Cache Cleaner removes Internet Explorer form auto-complete data, but doesn not remove MSN Explorer auto-complete data. [11687]

  7. Rediff Mail inbox unavailable when third-party cookies are blocked. If you are using Rediff Mail and cannot access your inbox, modify your privacy settings to allow third-party cookies. [18668]

Hardware
  1. Dashboard flickers - When Zone Labs Security software is is run on a computer with a slow processor, the dashboard may flicker.

  2. Logitech cordless mouse problems - If you are using Windows 2000 or Windows XP along with a Logitech cordless mouse, you may experience problems. To resolve this issue, go to Program Control|Programs, and look for an entry called "Logitech Events Handler Application". If you find this entry, click in the Access Column under the Internet heading and select Allow from the menu. [14277

Third-party software
  1. VPN client error - When running Zone Labs Security software with a Cisco VPN client, you may receive the VPN error message, "System Error: Unable to retrieve connection status." To avoid this, add the client computer's loopback address to the Trusted Zone, and give access permission and server permission to the VPN client. [7212]

  2. When you install Cisco VPN client, then install a 4.x version of Zone Labs Security software, Zone Labs Security software upgrades a dll that is also used by the Cisco VPN client. If you either uninstall Zone Labs Security software 4.x or install an earlier version, you must also uninstall the Cisco VPN client, otherwise the shared dll will not be downgraded to a compatible version. [11913]

  3. Built in XP firewall prevents FTP - The built-in XP firewall can interfere with Zone Labs Security software handling of active FTP traffic. This may result in incoming FTP traffic being blocked by Zone Labs Security software. To solve this problem, either use passive FTP, or turn off the XP firewall. [8456]

  4. Alerts not forwarded from ICS gateway to client - When "Forward alerts from gateway to this computer" option is selected under ICS setup, alerts are sometimes not displayed on the ISC client computer. [8462]

  5. Windows Media Player v. 9 requires server permission for RTSPU streaming media - In order to receive streaming video via the RTSPU protocol (RTSP over UDP) Windows Media Player version 9 needs to be given server permission in Zone Labs Security software. [9178]

  6. Single host computer networks automatically added to Internet Zone. - By design in ZoneAlarm Pro 3.7, detected networks with a subnet mask of 255.255.255.255 are automatically added to the Interet Zone without the intervention of a New Network alert or Network Configuration Wizard. These networks consist only of the host computer itself. Such network detections normally occur when connecting to an ISP, either via dial-up or DSL connection. [8512]

  7. If you are running the F-Secure Anti-Virus application, you might occasionally see a program alert whose name begins with "Object ID" instead of the actual program name.

  8. Radmin software users on Win9x/WinMe platforms - If the "remote screen is controlled by mouse and keyboard" feature is enabled, clear the "protect the client" option in the Overview|Preferences tab. [11436]

  9. Problems with Zone Labs security software and GoToMyPC on Windows XP- If you are connecting to a Windows XP machine that has the "Protect the ... client" option selected, remotely opening the Zone Labs security software Control Center on the host machine will block all keyboard and mouse actvity. To resolve this issue, on the host machine, select Program Control|Programs, and give Trusted and Internet access rights to the "GoToMyPC Screensharing Plugin" (g2host.exe), then reboot the host machine. [14624]

Zone Labs, Inc.
475 Brannan, Suite 300
San Francisco, CA 94107

Unless otherwise indicated, all materials provided in this version are copyright (C) 2000 - 2004 by Zone Labs, Inc.